Cancellations, Returns and Exchanges at MountMyMonitor.com
Please submit all requests for a return, cancellation or exchange by email. Please reference your order number, as well as your name or business name (if applicable). By receiving all requests in writing, we are assured that every customer is serviced and has the best buying experience possible. Once we receive the request, we will contact you by email with further instruction.
We are more than happy to cancel your order as long as the product has not been shipped. If the product has already shipped, please refer to our return policy below.
Returns and Exchanges
Once your order has left the warehouse, you may request a return or exchange (by email) within 30 calendar days of your purchase. We will arrange for the transaction with the shipping company, after which we will issue you an RMA number (return merchandise authorization) to affix on the returning order packaging. You will however be responsible for shipping charges. Once we receive the product in the original condition and in the original packaging, we will refund the amount of the product you are returning, minus any applicable restocking fee charged by the shipping warehouse.
Our return and exchange policy does not apply to products marked as “non-cancellable” or “non-returnable.” These products are clearly marked on the product page before your purchase. The only exception is international orders which are automatically non-returnable or non-refundable
If it has been 31 days from the date of purchase, we can try and get the return approved with the manufacturer or distributor of origin but there are no guarantees.
All returned goods are subject to a restocking fee and you will be responsible for return shipping costs. The restocking fee applies if the product has been removed from it's original packaging or has been damaged in any way, like scratches or marring from use prior to return, or from the return trip to the warehouse (usually due to inadequate return packaging). There are some manufacturers that charge a restocking fee regardless of the condition of the return which is why we state that the return is subject to a restocking fee, but a restocking fee in many cases does not apply.
If a product is not returnable by the manufacturer, it will be clearly marked in several places during the purchase process; on the product page, in the shopping cart during checkout, and on all order processing email correspondence with the customer.
Shipping Damage - Alert!
Please take special note, you only have 10 days to report damage to your shipment. If it is past this time, we cannot resolve the issue in your favor. For damage claims that are correctly filed, you can expect replacement value of the item, with same or equal value.
If the product is marked as non-returnable or non-refundable then there is not much recourse. This is not controlled by our store but by the manufacturer itself. We are happy to contact the manufacturer's website and request an exception to their policy.