Cancellations, Returns and Exchanges at MountMyMonitor.com



Please submit all requests for a returns or cancellation or exchange by email. Just reply to any email received from our store and place your request.

  • By receiving all requests in writing, we are assured that there is no mis-communication, and the return is processed as efficiently as possible
  • Once your return request is received, we will contact you to coordinate for the return

CANCELLATIONS

We are more than happy to cancel your order as long as the order has not been shipped. If the order has already shipped, please refer to our return policy below. In some cases it may take up to a full business day to get the order cancelled at the shipping warehouse.

RETURNS AND EXCHANGES

30 DAY RETURN POLICY
You may return an order within 30 days from date of original order (as long as the products are not marked non-returnable non-refundable).
In order for us to obtain an RMA (return merchandise authorization) from the shipping warehouse, we will need to know the specific condition of the order.
  • Has the order been opened?
  • Has the product been removed from the packaging and set up (been used)?
  • Is the back in it's original box/packaging, ready for the return trip to the warehouse?
Please provide this information as part of your return request. If not, we will reach out and request this information.
Once we receive an RMA for your order, we send you an email with a UPS shipping label and receipt to return the order to the shipping warehouse.

SHIPPING CHARGES
Customer is responsible for shipping charges relating to the return. You will see a deduction for the return shipping on your credit notice.
  • You will receive a receipt when we send you a UPS label.
  • The receipt will show the amount of shipping for the return
  • You can pre-pay the return shipping if your shipping discount provides a better shipping cost


NON-CANCELLABLE / NON-RETURNABLE
Some shipping warehouses do not allow for product returns. If a product is non-returnable, it will be clearly displayed on the product page you are ordering from.
You will find a product notice, showing the product is non-refundable/non-returnable, in four different places during the fulfillment process, see them listed below.

  • On the product page on our website for the customer to clearly see during the selection process
  • In the shopping cart as you checkout
  • On the order receipt email that is generated immediately after the purchase
  • On the order confirmation email showing the order has been processed and is ready for shipping
All international orders are non-cancellable/non-returnable.

RESTOCKING FEE
Once your order is returned and processed at the shipping warehouse, a restocking fee (if applicable) will be assessed.
  • All orders are subject to a restocking fee
  • Different shipping warehouses have different restocking fee policies
  • The condition of the order upon it's return has a direct correlation to the restocking fee charged
  • Be sure to repackage the order exactly as you received it to avoid the product being damaged on the return trip
  • Damage in transit is the biggest reason for a restocking fee being charged
  • If the damage is too extensive, the shipping warehouse may only offer a 50 percent return credit or no return credit at all

EXCHANGES
An exchange is basically a combination of a return and a new order. Once you have advised of the replacement product, we will create a new order and send to you for approval. As soon as the returning product has been checked in, a credit notice and refund will be issued (see return policy above).


SHIPPING DAMAGE ALERT!

If you received an order that has visible damage, immediately take a picture or pictures of the damage and notify us and provide pictures. We will contact the shipping warehouse and request an order replacement.

  • You have 10 days to notify us lf damage at time of delivery
  • Once a claim has been filed, it can take up to four weeks to get the issue resolved
  • With your approval, we will create a new order and reship the product
  • Once the return product has been processed, we will process a credit for the returning product